Frequently Asked Questions

Where do you ship?

We currently ship within the United States only.

How long does order processing take?

Orders are usually processed within 1-3 business days after payment is successfully completed.

What is your daily order cutoff time?

Our daily order cutoff time is 2:00 PM Central Time. Orders placed after the cutoff time may begin processing on the next business day.

Do you process orders on U.S. federal holidays?

No. We do not process or ship orders on U.S. federal holidays.

How long does standard shipping take?

Standard shipping usually takes 3-6 business days after the order has been processed and shipped.

How much does shipping cost?

Standard shipping is a flat rate of $5 per order within the United States.

Which carriers do you use?

Orders may be shipped by USPS, UPS, FedEx, DHL, or another suitable carrier depending on the order and delivery address.

When will I receive tracking information?

Tracking information is sent by email after your order has been processed and shipped. Because processing usually takes 1-3 business days, tracking is typically sent within 24-72 hours after the order is placed.

What if I entered the wrong shipping address?

Customers are responsible for entering a complete and accurate shipping address at checkout. arviln.shop is not responsible for delays, failed delivery, lost packages, or additional costs caused by an incorrect or incomplete address entered by the customer.

If you notice an address mistake, contact us as soon as possible. We will try to help if the order has not yet been processed or shipped, but we cannot guarantee that changes can be made after an order is placed.

What should I do if tracking says delivered but I did not receive my package?

Please check the delivery location, mailbox, front desk, mailroom, building staff, household members, neighbors, or anyone who may have accepted the package for you.

If you still cannot locate the package, contact us at duanrainbow1027@gmail.com. We can help support a carrier investigation or claim where available.

Can I return an item?

Customers may request a return within 30 days after receiving the order. Items must be unused, in original condition, and in original packaging. Please contact us before sending any item back.

How soon should I report a damaged, missing, incorrect, or carrier-related issue?

Please contact us within 7 days after receiving the order. We may request photos or videos as evidence so we can review the issue and assist with a resolution or carrier claim where applicable.

Who pays return shipping?

Customers are responsible for return shipping costs when the return is due to personal preference, ordering the wrong item, entering incorrect information, or another reason not caused by arviln.shop or the carrier.

arviln.shop will cover return shipping or provide another appropriate resolution when the issue is caused by our error, a wrong item, a defective item, a damaged item, a missing item, or a confirmed carrier-related shipping problem.

How long does a refund take?

If a return is approved, the refund will be issued to the original payment method within 5-10 business days after we receive and inspect the returned item. Your bank or payment provider may take additional time to post the refund.

Do you offer exchanges?

We do not currently offer exchanges.

Can I cancel my order?

Customers may request cancellation within 24 hours after placing the order. If the order has already been processed, packed, shipped, or handed to the carrier, it can no longer be canceled.

What payment methods do you accept?

We accept payments through Stripe, including Visa, Mastercard, American Express, and Discover.

What currency do you use?

All prices are listed and charged in U.S. dollars (USD).

Are taxes and fees included?

Taxes and applicable fees are included in the product price shown on our store. We do not charge a separate handling fee.